# Terms & Conditions

*https://www.bustbunny.com/terms-and-conditions/*

This Agreement is between Bust Bunny and you (“you” or “Customer”). This section sets forth the terms and conditions that apply to your use of the Bust Bunny Sites (defined below) and any products or services offered for sale by Bust Bunny and its affiliates (collectively, “Bust Bunny”). The right to use any product or service offered by Bust Bunny is personal to you and is not transferable. Bust Bunny reserves the right to change the Bust Bunny Sites, policies, and these Terms at any time without notice.

1. **Use of the Bust Bunny Sites:**

The Bust Bunny Sites may contain links to other websites, advertisers and partners. Bust Bunny is not responsible for the content, products, services or practices of those third party sites and does not endorse them. You access third party sites at your own risk and should direct any complaints to the operator of that site.

1. **Disclaimer of Warranty; Limitation of Liability:**

Bust Bunny does not warrant the accuracy, completeness or usefulness of any content on the Bust Bunny Sites. You are responsible for verifying information before relying on it. To the fullest extent permitted by law, Bust Bunny and its affiliates, officers and employees disclaim all warranties, express or implied, and will not be liable for any damages arising from your use of the Bust Bunny Sites. You agree to defend, indemnify and hold harmless Bust Bunny, its affiliates and their officers, directors, employees and agents from and against all claims, liabilities, damages and expenses (including attorneys’ fees) arising from your use of the Bust Bunny Sites or your breach of these Terms.

1. **Shipping Info:**

Our discreet USPS Ground Advantage shipping takes from 5 to 8 business days within the continental United States. For international orders, we ship via FedEx and their global partners. International shipments take 2–7 business days from day of shipment unless customs causes a delay for some reason. If you have not received your order within 8 days from your purchase date, please [contact our online customer care](mailto:sales@bustbunny.com) to request a reshipment of your order. If you entered the wrong shipping address at checkout you must contact us before 9:00 AM Pacific Time on the next business day after placing your order to correct it (next business day excludes weekends and U.S. holidays).

Customers are responsible for entering the correct shipping address at checkout. If you contact us after that cutoff and the package is lost, returned, or undeliverable due to an address error you provided, we are not responsible and a refund will not be issued. If we must reship your package because of an address error, there will be an additional shipping and handling charge equal to your original order. To check the status of your order, update your mailing address, or request reshipment, please contact [sales@bustbunny.com](mailto:sales@bustbunny.com).

If a package is returned to us due to an incorrect address, customer refusal to accept delivery, or customs rejection, the 100 Day Return Policy does not apply and no refund will be issued. Any additional shipping fees for re‑shipping will be the responsibility of the customer. You are responsible for any duties, taxes, VAT customs clearance fees, or other import-related charges incurred, and original shipping fees are non‑refundable.

It is the buyer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. If a package is lost, undeliverable, or returned due to address errors, the buyer is responsible for the full order amount, including the product price and shipping fees, unless the package is returned to us unopened and in resellable condition.

1. **Sales and Distribution:**

Distributor will not sell any product on eBay, Amazon, any of their affiliate’s websites or any other auction website or online marketplace. Prices do not include and are net of any foreign or domestic governmental taxes or charges of any kind that may be applicable to the sale, licensing, marketing or distribution of the products. Distributor understands and acknowledges that all sales are final and that they are not entitled to return any product for a refund. will not be responsible for any delays or lack of delivery due to customs clearance issues.

**If customs rejects or returns the product, no refund will be issued.**

1. **2-day shipping:**

Customers who purchase 2-day shipping are subject to a full refund on shipping if the package arrives 3+ business days after the original purchase date, except on U.S. Holidays where 4+ business days is deemed late and marked as fully refundable.

1. **Cancellation Policy:**

Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.

1. **Shipping Responsibility:**

It is the buyer’s responsibility to provide an accurate and complete shipping address when placing an order. Bust Bunny is not responsible for packages that are undeliverable due to incorrect addresses provided by the buyer.

**No refunds will be provided if a shipment is returned to us because of an incorrect address, customer refusal to accept delivery, or rejection by customs. You are responsible for any duties, taxes, or VAT incurred, and original shipping fees are non‑refundable.**

1. **Lost or Missing Packages:**

If your package is marked as “Delivered” but you did not receive it, it is the buyer’s responsibility to file a claim directly with the carrier (USPS or FedEx). You can start the process for USPS [here](https://www.usps.com/help/claims.htm) or for FedEx [here](https://www.fedex.com/en-us/customer-support/claims.html). Once your claim is filed, please share the case reference number with us for documentation. Bust Bunny is not liable for packages marked as delivered. If your claim is approved by the carrier, we may offer a replacement at our discretion.

1. **International Shipping:**

Please check with your country’s customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited items, taxes, tariffs, customs clearance fees, courier advancement fees, and other duties or charges. As a customer, you are responsible to comply with International, National or local laws regulating importation of products that you may purchase. If an order sent by us to you is refused delivery by customs due to unauthorized ingredients or contents, this website and its affiliates are not to be held responsible for any losses or costs incurred by you, the customer. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. If importation problems occur. In some Countries Supplements are restricted for import to a 90 day supply and must be for your own personal use. *Losses incurred due to exceeding your Countries limitations will not be refunded. By ordering you agree to these terms.

1. **100 Day Return Policy:**

We take great pride in the quality of our products and want you to be satisfied. You may return sealed, unopened bottles purchased from us for any reason within 100 days of purchase. To request a refund you must [contact support](mailto:support@bustbunny.com) to obtain an RMA (Return Merchandise Authorization) and provide your order information and reason for return; returns sent without an RMA will not be refunded. Customers are responsible for return shipping costs, duties, taxes, or VAT; original shipping fees are non-refundable. Refunds cover the product purchase price only and will be issued to the original payment method after we receive and inspect the returned sealed bottles (allow 7–10 business days for processing). Opened or used bottles are not eligible for a refund.

**Subscriptions**

1. **Subscription Flexibility:**

Your Subscribe & Save subscription is designed to work around you. From [My Account](/my-account/) you can pause it, skip a delivery, delay your next order, change how often it arrives, add a product, or cancel. There is no minimum term and no cancellation fee. Most changes take effect immediately and are confirmed by email.

1. **Subscription Renewals, Billing and the Change Cutoff:**

Subscriptions renew automatically at your subscriber price using the payment method on file, and you authorise that recurring charge when you subscribe. Your subscription renews at the end of each subscription term. Your term is the plan you chose at checkout, for example every 30, 60 or 90 days. The exact date and amount of your next renewal are shown in your account, on your order confirmation, and in every renewal email.

Changes must be made at least **3 days before** your renewal date, because after that point your order has entered processing. Your account shows exactly how many days remain. Cancelling a subscription stops all future renewals; it does not cancel an order that has already been placed, which remains subject to the Cancellation Policy above. You can update your card at any time under My Account, and we will email you before a stored card expires.

1. **Subscription Shipping and Delivery:**

Estimated delivery is 5 to 8 business days worldwide from the date your order ships. Standard shipping within the USA is always free on subscription items. If you choose a faster paid option (such as Priority or 2-day) when you subscribe, that option and its price continue on each renewal. One-time products added to the same order follow the standard free-shipping threshold.

If you subscribe to more than one product on the same schedule, they renew together as one order. A product you add to your subscription later ships with your next order; if it is added within a day of starting your subscription, its first renewal can move by up to one day.

**Shipping charges are subject to change:** if carrier costs rise we may adjust the shipping charge on future renewals, and we will email you at least 30 days before any change applies so you can review, change or cancel your subscription first.

1. **International Subscriptions:**

International shipping is quoted live at checkout at the exact carrier rate, so you pay what the carrier charges. As a thank-you for subscribing, your international shipping charge stays at the rate you paid for your subscription items on your first order for the life of your subscription (if that order also contained one-time products, only the shipping for your subscription items carries over), even if carrier rates rise later, subject to the notice provision above. Any customs duties or import taxes are set by the destination country and remain the responsibility of the recipient.

1. **Subscriber Pricing and Promotions:**

Subscribers always receive at least the standard Subscribe & Save discount, currently 15% off on every renewal. When a sitewide sale is running, your **first subscription order** automatically receives the sale discount plus an extra 5%, so your first order always matches or beats the price a one-time buyer pays that day. After that first order your subscription continues at your everyday subscriber price. You never pay more as a subscriber than a one-time buyer pays for the same item.

**Price changes.** We reserve the right to change subscription product prices and shipping charges from time to time. Any change to the price of your subscription will be notified to you by email before it takes effect, so you can review, change or cancel your subscription first.

1. **Coupon Codes, Rewards and Points on Subscriptions:**

Because your subscription price already includes the current sale, sitewide sale codes cannot be applied on top of a subscription order. Personal codes issued to you directly, such as a customer-service credit or a win-back offer, can be applied. Birthday rewards and loyalty-points credits are also an exception and can be applied to your renewals from your account.

Subscription orders earn BB Perks points at twice the standard rate: 2 points for every $1 spent on subscription products, instead of 1. The extra points on your first subscription order are confirmed once your first renewal has been paid. If you cancel your subscription before your first renewal, the points on that first order are adjusted to the standard rate of 1 point per $1, and the difference is removed from your balance. If those points have already been used, only the points still in your balance are removed, and your balance never goes below zero. Points earned on renewals you have paid are yours to keep. If you reactivate your subscription before your first renewal, the extra points are restored.

1. **Subscription Refunds:**

The 100 Day Return Policy set out above applies to subscription orders in exactly the same way as to one-time orders. Sealed, unopened bottles may be returned within 100 days of purchase; opened or used bottles are not eligible. Contact our support team first for an RMA number and return instructions. Return shipping is the customer’s responsibility and original shipping fees are non-refundable.

1. **Subscription Renewal Notices:**

We may send you an advance reminder before a renewal, and we do so wherever it is required. In every case your next renewal date is shown in your account, on your order confirmation, and in every renewal email we send, so you always know when your next order is due and can change, skip or cancel it beforehand. If you would prefer not to receive a renewal reminder, you can manage your email preferences from your account or unsubscribe from any renewal email.

Questions about a subscription? Our team is at [Contact Us](/contact-us/), and you can manage everything yourself at any time under [My Account](/my-account/).