Returns and Refunds

We want you to be happy with your purchase. If you have any questions, comments or concerns, send us an e-mail and we will get back to you as soon as possible.

Returns and refunds

Our 100-day money-back guarantee covers sealed, unopened bottles returned within 100 days of purchase. Opened or used bottles are not eligible. To request a refund, email us your order number, how many sealed bottles you will return, and a copy or photo of your receipt. We will issue an RMA number and return instructions. Return shipping is the customer’s responsibility. Refunds cover the product price only and are issued to the original payment method after we receive and inspect the sealed bottles (allow 7-10 business days).

If a package is returned to us due to incorrect address, refusal to accept delivery, or failure to clear customs, you are responsible for all return shipping costs, duties, taxes, or VAT imposed on the shipment. Original shipping fees are non-refundable.

It is the buyer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. If a package is lost, undeliverable, or returned due to address errors, the buyer is responsible for the full order amount, including the product price and shipping fees, unless the package is returned to us unopened and in resellable condition.

Here’s How It Works

Changed your mind? Contact our support team within 100 days of purchase to request an RMA number, then return any sealed, unopened bottles. Opened or used bottles are not eligible for a refund. Refunds cover the product purchase price only (shipping and handling excluded) and will be issued to the original payment method after we receive and inspect the returned sealed bottles.

  • On all returned items, customer pays for shipping costs.
  • We do not accept items back that have been opened or used. Opened items are non-refundable.
  • Customer is responsible for return shipping.
  • Customer is responsible for any duties, taxes, or VAT incurred.
  • Original shipping fees are non-refundable, except where the law requires otherwise (see below).

Your Legal Rights

Customers in the UK and EU: you can cancel your order within 14 days of delivery without giving a reason. Because our bottles are sealed for health reasons, this applies to bottles that are still sealed. If you cancel within those 14 days, we refund the product price and the standard delivery charge; you pay the cost of sending the bottles back. Customers in Australia and New Zealand keep their rights under the Australian Consumer Law and the Consumer Guarantees Act. Our 100-day money-back guarantee is in addition to, and does not affect, your legal rights as a consumer.